1. Will I receive a mock up before printing?
Once you place your order, you will
receive complete order information as well as artwork mock ups for your
approval via email. You MUST reply back with approval or any requested
changes (subject to additional fees) promptly to ensure no delays. We
can not place your order into production until final approval is
2. How long does it take to receive my order?
Normal production is 5-7 business days (holidays not included). This begins once final order & artwork approval is received, not when your order is placed.
3. Can you RUSH my order?
Typically we try not to RUSH orders out as that is usually when mistakes happen but if you have a great need for your order in a hurry, just ask when submitting your order and we may be able to accommodate (additional fees may apply).
4. Can I mix garment styles & colors within the same order?
Yes, you are welcomed to mix garment styles & colors within the same order but due to limitations with our online ordering system, you must place this order offline. Just Contact Us with the order details and we'll walk you through it.
5. Can I provide my own blank apparel for you to print?
Unfortunately no, we do not accept customer supplied blank apparel.
6. Can I order a sample?
You are welcomed and we encourage you to order blank samples of your product before ordering printed goods but unfortunately we can not provide printed samples. We require a minimum of 12 pieces for all orders. To order a sample, just Contact Us and we'll ship it to you free of charge (additional sample fees may apply)!
7. Do you offer a guarantee?
8. I've already placed my order but I need to change something!
Unfortunately we can not make changes to an order after it is placed. Please double check all of your information in the cart before submitting your order. However, there are certain situation we may be able to adjust after placing your order but before artwork approval (no changes can be made after final artwork approval is received), see below:
- • Add additional pieces to your order
- • Need to upload revised art
9. Can I cancel my order?
Yes, you can cancel your order at anytime BEFORE final artwork approval is received. Once we receive final artwork approval, the order is then placed into production and can not be changed or cancelled.
10. How do you ship?
We ship from the east coast via Fedex ground usually. You have the option to choose expedited shipping during checkout if needed though.
11. Do you provide shipping insurance?
By default we do NOT provide shipping insurance. If insurance is something you would like to add to your order, please let us know if your order notes and/or during art approval and we'll gladly add it in.
12. What if I need my design printed in a different location than what is available on your site?
We may be able to offer additional print locations for your design. Just Contact Us with the details and we'll let you know if it's possible.
13. What if I need a specific garment not show on your site?
We are constantly adding more products to our catalog so if you have a need for a specific style or brand not currently shown on our site, just Contact Us with the details and we'll let you know if that is something we can offer.
14. Do you offer artwork assistance?
Yes we do! We may even be able to provide it free of charge, depending on the complexity of your design. If you only want simple text or basic clipart, we should be able to provide that without any additional fees but if it's a complex design or something that will take a significant amount of time to create, additional design fees will be required. Just Contact Us with the details and we'll let you know if additional fees are needed.